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Job Description:
3M is looking for passionate and driven MD Docs Analyst to provide support at the GSC Costa Rica. Are you ready to be a part of what’s next?
MD Doc CollectionsAnalyst positionseeks to collectphysiciandocuments as required bythird partypayers(insurance companies).Frequently interacts with Customers, Sales,Patientsand various internal teams to aid in collection of documents.
PRIMARY DUTIES/RESPONSIBILITIES:
Responsible for collection ofphysician documents as required
Provides a high level of customer service in a competitive market
As directed,prioritizeswork listto obtain production goals and minimize risk
Review andanalyzepayer specific requirements and coverage criteria to determine requiredphysiciandocumentation
Conduct review of documentation (Order forms,medical records, prescriptions, operative reports,historyand physicals)as needed for physician identification
Escalate tocustomer or field personnelas neededtoaid inobtainingphysiciandocumentation requiredfor billing.Could include home health agencies, patients, hospital/facilities, physicians??
Meetproductionexpectationswhich includedtotal accounts worked,aged documentpercertages, and averageper daydocuments collected
Participates in work activities deemed suitable and assigned by?management
Maintainscurrent statusfor all compliance and other required training courses
Conforms to,supportsand enforces all Company policies and procedures
Requires repetitive keyboarding over 95% of the time and phone usage 60% of the time.
The information listed above is not a comprehensive list of all duties/responsibilities performed
Management has the exclusive right to alter this job description at any time without notice
REQUIRED QUALIFICATIONS:
Demonstrated exceptional customer service skills, attention to detail andself motivatedto obtain/exceed goalswithin set time frames
Advanced English (oral and written)C1
Minimum 1 year ofexperience making outbound calls to customers.
Minimum 2 years of experience working in a medical environment allowing for familiarity in medical terminology
Proficient experience with MS Office applications including Word, Excel, and Outlook
Ability to communicate effectively both verbally and in writing.
Satisfactory completion of all training programs.
PREFERRED QUALIFICATIONS:
Demonstrated ability to manage change and multiple priorities
Demonstrated time management and organizational skills?
Demonstrated ability to operate independently and efficiently, without supervision
Demonstrated ability to deal effectively with customers, employees and business contacts, while conveying a positiveservice orientedattitude
Demonstrated ability to maintain confidentiality and exercise discretion in all business dealings
Ability to exercise sound judgment, eliciting support and cooperation from co-workers
Ability to engage in self-appraisal and continuous learning
Demonstrated presentation and communication skills
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