3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Job Description:
The person hired for the position will be responsible for the Customer service activities in support of our customers.
Primary Responsibilities include but are not limited to the following:
- Collaborates with cross-functional teams to manage global order to cash process
- Sourcing, Transportation, and delivery of orders throughout the entire supply chain
- Own and manage all aspects the customer relationship
- Single point of contact for all direct customer inquiries
- Product
- Order Status
- Complaint
- Ensure accurate/timely order entry
- Ensure accurate pricing
- Strong verbal and written communication
- Consistently apply Export Regulatory Policies and Procedures for internationally destined shipments
- Anticipate and identify customer requirements
- Make process improvement recommendations
Basic Qualifications:
- Bachelor’s degree from an accredited university
- English proficiency 90%
Preferred Qualifications:
- 1-2 years combined experience providing direct customer service and/or serving in a client facing role where product crosses borders
- 1+ years experience with Incoterms, International Transportation, Freight Forwarders and/or global sourcing
- 1+ years experience working with global companies in a matrixed structure: Engaging with divisions and subsidiaries and end customers
- Must be able to multitask and adapt to a rapidly changing environment
- Experience with Sales Reports generating, analyzing and presenting data in an easy to understand format
- The individual must be highly organized & able to work in a fast paced environment
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Imagine your future in 3M
At 3M, inspiration happens daily. Here, science is how the magic happens. Except it is not magic, it is the right science, applied in the right way by the people of 3M. Here, your ideas help shape everyday lives around the globe. Here, you matter. You inspire. Challenge. Create. Thrive. Here, you go. Apply now and discover inspired opportunities!
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.
3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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