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Descripción del trabajo
3M is looking for passionate and driven Proof of Delivery Analyst. Are you ready to be a part of what’s next?
PRIMARY DUTIES/RESPONSIBILITIES:?
Obtain the return of the ProofOfDelivery(POD)document from the patientthru adatabase for worklist prioritization.
Completes outbound dialer calls and handles inbound calls.
Identifies additional contact numbers when necessary.
Interacts with patients, home health agencies, anddoctors’offices to obtain information neededto locate the patient.
Research byreviewing allorder notes, documents on file,previousorders, and internet searches to determine course of action of each order on the assigned worklist.?
Enter detailed order notes documenting course of action takenin multiple systems.
Maintains their assigned worklist in a timely and efficient manner.
Participate inany and allreasonable work activities as assigned and deemed appropriate by management including but not limited to over time.
Understand and comply with HIPPA regulations and PHI and all 3M policies.
BASIC QUALIFICATIONS?
At leastone yearof customer service experience.
Capable of multitasking and toggling through 4-5 different systems (dual screens)
Strong typing skills
Flexible & Adaptable – with schedule, workflow processes and priorities
Communicate effectively in English both verbally and in written format?C1.
Operate independently without close supervision.?
Abilitytoconvey a positive customer service andteam orientedattitude.?
Ability to maintain confidentiality and exercise discretion in all business dealings.?
Experience with Microsoft Office applicationsincluding:Word, Excel & Outlook.?
High School Diploma or equivalent.?
PREFERRED QUALIFICATIONS?
Experience with adialer in aphone customer service environment.
Advanced English (oral and written)C1
Experience with working in an environment where daily goals are needing to be met both individually and as a team.
Experience using dual monitors.
Demonstrated analytical and problem-solving skills.
Experience with Nice InContact.?
ESSENTIAL FUNCTIONS/INFORMATION
This position exists toobtain the ProofOfDelivery (POD) from the patientand as such requires constant computer and phone usage (over99%), including repeated computer keyboarding.?
The information listed above is not a comprehensive list of all duties/responsibilities performed.
Management has the exclusive right to alter this job description at any time without notice
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3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
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