Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We serve approximately 3,500 people and their families in six counties and provide a broad spectrum of services. Hope Services seeks candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels.
Provides resources support and training to staff and clients to facilitate agency, program, and consumer goals. Supervision, hiring and training staff, budgeting and contract fulfillment, and assignments to perform or discharge special projects in areas of responsibility. Ensures maintenance of equipment, ordering of supplies, inventory and quality of service.
Principle Responsibilities:
The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions:
1.Assures adequate program staffing through scheduling, recruitment, hiring, and orientation of direct service, substitute and volunteer staff as assigned. Provides all aspects of supervision, evaluation, and training of staff.
2.Acts as a resource for rehabilitation, program development, community based employment and activities, acts as a liaison between program services and the community.
3.Provides oversight of daily operations and services including case management, communications, and advocacy, assures quality services are provided in timely manner.
4.Assures timely communications with persons served, families, care providers, funding sources, staff, management and community.
5.Participates in the development and implementation of the Agency planning effort including departmental budgeting, policies and procedures, and the implementation of Agency goals.
6.Oversees accuracy and timeliness of billing, payroll, funding, DOL compliance, inventories, training records, and various internal and external reports.
7.Conducts tours, presentations and client intakes.
8.Assures compliance with all safety regulations.
9.In the absence of a manager, if assigned, may act in that capacity.
10.Provides direct service in program operations as needed to assure adequate staffing ratios.
11.Acts as a mandated abuse reporter.
12.May perform special projects or other duties as assigned to assure the efficiency of the program.
Minimum Qualifications:
Bachelor’s degree or equivalent plus three years of related experience working with people with disabilities in a rehabilitation environment
Required knowledge, Skills and Abilities:
1. Proficiency in MS Word, Excel, database and spreadsheet
2. Ability to communicate effectively and provide excellent customer service
3. Ability to facilitate systems and checks to assure delivery of quality service and product to internal and external customers
4.Knowledge of the principles of management, supervision, planning, fiscal management, fair employment practices, regulations, safety, health and client rights
5.Ability to observe, evaluate, document and communicate verbally and in writing
6. Knowledge of rehabilitation and program development
Environmental Conditions:
Constant movement around service area, and travel into the community. Time spent sitting, using a computer station, periods of intense concentration, using the telephone, paperwork. Time spent in meetings, travel to various work site locations throughout three counties. Exposure to outdoor weather and environmental conditions.
Positions connected to a production environment are also exposed to times of fast paced activity, loud noise and to dust and airborne
Do you have what it takes to make a difference?
Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??
Winner, 100 Best Places to Work, Silicon Valley/San Jose Business Journal!
Visit www.hopeservices.org to find out more about us and the people we serve.
Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.
