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Stellenbeschreibung
The Learning Management System Support Analyst is part of the Digital Learning Solutions team that is responsible for the support and delivery of the corporately supported learning technologies for all 3M Business Groups and its customers. This is done in a way that accelerates customer engagement by matching world class and innovative technology solutions to customer/learner needs. The team is encompassed of a group of practitioners and vendors focused on digital learning delivery, design and content practices that expand the role of technology-based customer engagement at 3M and take customer education to a new level of innovation and impact.
Job Description:
The Learning Management Systems Support Analyst provides technical leadership and expertise in the support of 3M’s Corporately supported learning related tech stack which currently includes:
3M’s Learning Management Systems (LMS).
3M’s externally facing identity management system.
Microsoft Power BI to be used in conjunction with our Learning Management System reporting system for data metrics and analytics.
Design, create, and maintain SCORM content for the LMS System with Articulate Storyline 360°.
Primary responsibilities include, but are not limited to the following:
Provide technical support for the Learning Management System tech stack worldwide.
Coordinate technical related work with DSC (Digital Service Centers) worldwide for Learning Management System access.
Maintain distribute monthly KPI’s/metrics and related reports for the entire learning space.
Develop and maintain technical documentation including flow-charts and end-user help. This includes becoming an expert in certain areas of our Learning Management System and tech stack.
Act as a technical liaison to business groups.
Cross-train with other members of the Learning Management System team for backup, including the system administrators and analysts.
Represent the Corporate Learning Management System team at vendor trainings and meetings as assigned.
Basic Qualifications:
Basic knowledge of programming languages such asSCORM, JavaScript, HTML, and CSS.
Technical skills including troubleshooting, and understanding of directory, file structures, and systems.
Ability to troubleshoot and resolve technical issues.
Ability to collaborate with others at all levels of the organization, customers, and vendors.
Ability to gain new technical skills quickly.
Customer service skills, responsive can-do attitude.
Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms.
Basic Microsoft Excel and PowerPoint experience.
Advanced English proficiency.
Preferred Qualifications:
Bachelor’s degree in a technical oriented field.
Experience with, coursework and/or certifications relating to Microsoft Power BI, Visio, or similar.
Learning Management System experience (.
Content or knowledge management experience.
Familiarity with course design and development tools such as Articulate Storyline 2.
Working knowledge of multiple technologies, such as SAML, API, xAPI, SQL, etc.
Experience working with an international team.
Familiarity with Jira tool and SCRUM Agile mindset.
Familiarity with Excel VBA Macros.
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Imagine your future in 3M
At 3M, inspiration happens daily. Here, science is how the magic happens. Except it is not magic, it is the right science, applied in the right way by the people of 3M. Here, your ideas help shape everyday lives around the globe. Here, you matter. You inspire. Challenge. Create. Thrive. Here, you go. Apply now and discover inspired opportunities!
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.
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