Job Description Location: Melbourne | CBD Job type: Full time / Ongoing Organisation: Parks Victoria Salary: $128,196 - $179,489 Occupation: Communications, Marketing and Media Reference: VG/HDE/12475 Join us as Head of Digital Experience to transform customer engagement at Parks Victoria! Competitive Salary with a healthy work-life balance Take charge of the digital experience for this renowned agency Be a part of the park experience! About the role As the Head of Digital Experience, you will provide customers and stakeholders with the best digital experience possible. You will lead the organisation in understanding customer needs, behaviour, and digital journeys and how these inform and influence their physical and overall experience with Parks Victoria and nature. You will lead, plan, and coordinate the design and delivery of digital strategy across the organisation, with the primary focus on customer-facing online services. You will also work to help modernise our way of working and grow the organisation's digital maturity and understanding of customer needs and behaviour. As the Head of Digital Experience, you will manage a professional team of UX, content, and graphic design specialists and work very closely with the Marketing & Customer Experience and communications. We're looking for someone with: A highly strategic and collaborative leader, used to operating in large, complex organisations Experience in successfully developing and implementing digital strategies that support organisational objectives, improve customer satisfaction and increase traffic and revenues. The ability to act as a specialist leader and advisor on digital systems, user experience and customer journeys Your application will need to include: A Cover Letter A current Resume Application Close date: Sunday, 01 December 2024 Sound like you? For a confidential discussion about the role, contact Jennifer Hunter via email or apply online! If you don't hold every skill or experience detailed above, please don't rule yourself out. We focus on hiring people who value collaboration and integrity. Employment Requirements Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. Parks Victoria requires all prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment. Parks Victoria recognises diversity and inclusion is everyone's business. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender, that brings out our best, values everyone's contribution and works within a flexible working environment, ultimately reflecting the community we serve. Only people with Australian Citizenship, Permanent Residency or a non-citizen with a valid visa that provides work rights may apply for this position. #J-18808-Ljbffr