Customer Service Representative

Full-time Permanent Role$70,000 Plus superAbout Our ClientOur client is a globally renowned company in the life science industry with over 5000 employees worldwide. They specialise in providing cutting-edge solutions and services designed to improve the quality of life for their customers.Job DescriptionHandle inbound customer inquiries with accuracy and efficiencyProvide information about products and servicesManage customer complaints and resolve them promptlyIdentify and escalate priority issuesDocument all interactions and transactions with customersFollow up on customer interactions where necessaryMaintain customer service standards in line with company policiesCollaborate with team members to ensure a seamless customer service experienceProcess orders and returns within SAPThe Successful ApplicantThe successful Customer Service Representative should have:A strong background in customer service within the life science industryExcellent communication and interpersonal skillsHigh attention to detailAbility to handle customer complaints and issuesProficiency in using customer service software and databasesStrong problem-solving skills and ability to think on their feetFinancial ad-hoc experience is desirableWhat's on Offer$65,000-$72,000 Plus superA hybrid role offering the flexibility to work from home 1 day per weekFerntree Gully LocationMonday to Friday full time permanent positionThis is an excellent opportunity for a Customer Service Representative to grow their career in the life science industry. If you have a passion for customer service and are looking to work in a vibrant and dynamic team in Mount Waverly, apply today!