6-month Part Time (25 hours per week) Customer Service Officer opportunity to work for a large council in the northern suburbs across 3 locations.Key Responsibilities:Providing accurate and timely information to members of the public via telephone and email.Supporting and maintaining a positive image of the Council to members of the public through professional standards of personal presentation and through the provision of services/advice in a courteous and efficient manner.Delivering service to a high-volume call centre while contributing to the Key Performance Indicators required.To be successful you will have:Experience in both face-to-face and high-volume telephone customer services.Demonstrated experience within a call centre environment including experience in using a customer management or request tracking application.Experience working in an administrative environment with a strong customer and team focus.Great communication skills, written and verbal.Language other than English will be an advantage.Positive and proactive attitude towards work.Benefits:Grow your Local Government knowledge and understanding.Work with a Community based organisation and help drive and deliver change.Immediate start opportunities.Please note you will need to obtain a police check before commencing this role.If you are interested in this role, please APPLY today.
