At ServiceSource, we strive to find and grow exceptional people like you.
Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you.
ServiceSource is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.
We are looking for a Sales Representative responsible for Contract Renewals to join our team. Today.
We are ServiceSource. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At ServiceSource, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.
The future team member that will love this job will demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At ServiceSource, you can truly Own Your Future!
You Have
2+ years of experience working in a customer service or sales capacity
Prior success in achievement of personal and team sales quota/goals
Experience in high-volume calling
Experience learning new technology and data
Problem solving skills
Excellent knowledge of MS Office programs
Experience working with Salesforce.com or similar CRM
Experience or willingness to work from home
You Will
Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up-sell opportunities.
Provide accurate weekly/ monthly/ quarterly sales forecast
Mastery of product knowledge and technical understanding of services to assess client requirements
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
Manage external competitive pressures and handle objections to retain customers or win new customers
Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
Work with your team and management to provide a professional experience during all interactions with customers and prospects
Maintain the customer management system (CRM) to ensure all relevant data is captured
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.
Our Benefits and Perks
Group Insurance-Life,
Group Personal Accidental Insurance
Group Long-Term Disability Insurance
Employee Assistance Program
Special PTOs ( Medical , Exam ,Marriage, Paternity , Compassionate, Extended Medical and Japan Special )
Flu vaccination
Rewards and Recognition Program
Learning and Development Program
Fun Employee Engagement Program
“Flexible Time Work” for virtual first office
Accommodation and Diversity
We have always been and will always be committed to the principle that everyone at ServiceSource, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.
Virtual First and Remote Work
ServiceSource is aVirtual Firstcompany, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required.
While youhave the ability towork from your home, we do require that you are in a commutable distance of the local office to ensure you can attend when/if required by the company.
Uninterrupted home-based internet is required for this role.Applicantsshould havesufficientinternet access in their homes to attend and host video calls,as well asperformessentialfunctions of the role which include downloading and uploading of large files to shared network drives. In general, we have found that a minimum bandwidth speed of 20mbps isessential.
Other Information
5 days work week (Regular working hours)
Permanent Position
Okinawa office is located at Tomarin Building 4th floor 3-25-1 Maejima Haha, Okinawa Japan, 900-0016
If this sounds like an interesting opportunity, hit apply!
All shortlisted candidates will be contacted.
Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives. In general, we have found that a minimum bandwidth speed of 20mbps is essential.
