At ServiceSource, we strive to find and grow exceptional people like you.
Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you.
ServiceSource is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.
The Associate Sales Manager is responsible for overseeing the management of team supporting slightly complex accounts to drive the generation of revenue and business growth, lead a sales team, accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with low to moderate variables in geography and/or customer complexity. Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. As a front-line leader, responsible for driving the professional development of the sales team, including coaching, training, and continuous performance evaluation. Level of engagement with external facing client is tied to tactical components, while majority of support is through Sales Director
Duties and Responsibilities
Lead, develop and motivate the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
Provide accurate weekly, monthly and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up-to-date
Act as an enabler to remove internal roadblocks and help team to resolve challenges in support of sales opportunities
Work with Sales Director to address external roadblocks to resolve obstacles
Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
Analyze data, performance and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories
Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction
Work with Sales Director to act as a point of escalation for the client and respond in a timely manner to any issues
Maintain a high level of communication with Sales Director to ensure strategic client relationship is fostered and developed
Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client
Work closely with client contact on reporting and forecasting
Ensure team alignment to achieve operating plan targets, sales targets and client performance targets (CPTs)
Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team
Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)
Ensure high level of professionalism during all interactions with team and client
Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience
Lead team to effectively influence buying/renewal process to achieve greater client satisfaction
Qualifications
Bachelor’s degree
Minimum 5 years work experience in a sales role, with proven success
Consistent track record of success with a passion for exceptional customer experience and driving team results
Must be well-versed in High Performance Selling methodologies
Results-driven, analytically proficient, strategically minded with an operational outlook
Prior people management, leadership and coaching skills preferred
Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment
Excellent listening and problem-solving skills
Excellent verbal and written communication skills, both internally and externally
Ability to maximize revenue through best practices
Highly organized with the ability to handle multiple priorities
Strong knowledge of MS Office programs
Experience working with Salesforce.com or similar CRM preferred
Demonstrated ability to prioritize and multi-task in a time-sensitive environment
Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
Execute high level of independent judgement and critical thinking
Professional and polished demeanor
Competencies
Change Management – Developing
Resilience, Curiosity, & Adaptability - Competent
Integrity - Expert
Emotional Intelligence - Competent
Effective Communication - Competent
Lead Teams & Promote Cross-Functional Collaboration - Competent
Champion Diversity and Inclusion – Competent
Drive Performance – Competent
Develop Others - Developing
Critical Thinking - Competent
Customer Focus – Developing
Business Acumen – Developing
Financial Acumen - Developing
Supervisory Responsibility
This position has supervisory responsibilities.
Travel
0-25% travel
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Other Information
5 days work week (Regular working hours)
Permanent position
Yokohama office is located at11 F MM Park Building 3-6-3 Minatomirai, Nishi-ku Yokohama, Kanagawa Japan, 220-0012
If this sounds like an interesting opportunity, hit apply!
All shortlisted candidates will be contacted.
Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives. In general, we have found that a minimum bandwidth speed of 20mbps is essential.
